|
|
| N |
Support Organizations (Dynamically changing Technical Knowledge) may not be able to keep up top quality after-sales service, resulting in some dissatisfied customers.
Declining company profits may result from the following specific business situation.
Proposal activity is labor intensive, complicated by the lack of
ready availability of Subject Matter Experts (SMEs)(...who might be travelling), causing delays.
There may be technical errors in the proposal.
The company has to absorb the cost of fixing technical mistakes and
delays in shipment, and resulting in rapid evaporation of profits.
Profitability analysis
has to be computed in different ways; for the company, for the VARs and with the landed costs in each of the international geographies.
Company's product offerings are changing at a rapid pace exacerbating the situation.
A sales proposal has to integrate appropriately from a plethora of products, product components and services,
ensuring technical integrity and profitability for the company, the VARs, and the international geographies.
A Fortune 100 company utilized VaSTiV Knowledge Processing Service to solve a similar problem.
n electronic equipment manufacturer has multiple products, product components,
cabinets, power supplies, cables, etc., shipping to several different countries. There are various service offerings to go with the hardware;
and Value Added Resellers (VARs) in several countries.
A
An inefficient way of solving such a problem is to utilize costly and scarce Subject Matter Expert(s) resources. A more economical way is to use Knowledge Processing.
[Knowledge Processing Service home page]
[VaSTiV home page] [More Information]