IS Knowledge Processing for you?

INTERNALLY and EXTERNALLY imposed RULES

We obey other U. S. traffic rules too. We try to comply with I.R.S. rules if we understand them.

Some of the rules we make for ourselves; some are imposed upon us, outside our control.

In any enterprise, some business rules result from corporate or strategic policies or operating policies. These are INTERNALLY imposed rules.

Examples of EXTERNALLY imposed rules would be OSHA, EPA, IRS regulations, etc., that are outside the control of your enterprise, and also changing from time to time.

Similarly, you could think of a plethora of rules, both internally imposed (such as your own product design with a wide array of operable configurations and therefore, by implication inoperable configurations that your manufacturing division is incapable of building; and externally imposed rules such as EPA, OSHA etc.

Or, seemingly simple business processes which become a nightmare for your people to implement, because the processes, from time to time require additional expert knowledge to implement.

A Suggested Methodology

• SALES
  • Help sales representatives through the process of identifying customer needs, configuring a complex product solution, and submitting an error-free order.

  • Reduce the need for marketing support and costly, time consuming order correction.

• SUPPORT
  • Aid support people (e.g., help desk, technical support or repair groups) in the process of gathering and analyzing problem symptoms to derive a solution(s).

  • Ensure a consistent level of service to all customers while increasing support productivity.

• ENGINEERING
  • Assist engineers in the complex process of designing systems that comply with design goals and regulatory codes.

  • Ensure compliance by tracking relevant specification detail and design goals against complex regulatory codes. engineers produce error-free designs in less time.

How Knowledge Processing works with Information Processing

and dash off a well-written memo draft in a different word processor type for you to review....

you would love to see how Knowledge Processing and Information processing depend on each other, won't you.

Now, think of your own criteria. How many different problems like the above need to be solved in your organization immediately .

If you are unable to think of any, Knowledge Processing is NOT for you.

Otherwise Knowledge Processing IS for you.