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Typical Uses of Knowledge Support Service
KNOWLEDGE SUPPORT SYSTEMS can be applied
to any complex process that requires decisions
and judgments based on extensive knowledge.
- SALES
- Help sales representatives through the
process of identifying customer needs,
configuring a complex product solution, and
submitting an error-free order.
- The system reduces the need for
marketing support and costly, time
consuming order correction.
- SUPPORT
- Aid support people (e.g., help desk,
technical support or repair groups) in the process
of gathering and analyzing problem symptoms to
derive a solution(s).
- The system ensures a consistent level of
service to all customers while
increasing support productivity.
- ENGINEERING
- Assist engineers in the complex
process of designing systems that comply with
design goals and regulatory codes.
- The system ensures compliance by
tracking relevant specification detail
and design goals against complex
regulatory codes. engineers produce
error-free designs in less time.
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